PRIVACY POLICY

 

At Tux and Tails NI Limited ("TUXANDTAILSNI"), we are committed to protecting the privacy and security of our customers and site visitors. We fully appreciate and respect the importance of data privacy and security on the Internet.

We believe you should feel informed when it comes to our handling and usage of your information.  This notice therefore explains:

• what information we collect when you’re using any TUXANDTAILSNI website or app, or when you’re communicating with us;

• why we collect that information;

• how we may then use that information;

• how we share that information;

• how long we keep your information, and how we protect it whilst we have it;

• what choice and options you have to control your information.

We have done our best to try to explain things as clearly as we can but we’re always happy to take any questions, comments or suggestions relating to this notice.  Just contact our Customer Care team if you’d like to discuss this with us.

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OUR COOKIE POLICY

We use cookies when you visit our site.  There are four main types of cookies

(1)   Site functionality cookies – these cookies allow you to navigate the site.

(2)   Customer preference cookies – when you are browsing or shopping on TUXANDTAILSNI, these cookies will remember your preferences so we can make your shopping experience as seamless as possible, and more personal to you.

(3)   Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site.

(4)   Advertising cookies – these cookies are used to deliver ads relevant to you.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.  Further information about cookies can be found at www.aboutcookies.org. 

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WHAT INFORMATION DO  WE COLLECT ABOUT YOU, WHY DO WE COLLECT IT AND WHAT DO WE DO WITH IT?. 

The way we collect information includes the following:

• Browsing our site;

• Registering on TUXANDTAILSNI and Logging into TUXANDTAILSNI once registered

• Making a purchase from TUXANDTAILSNI

• Contacting TUXANDTAILSNI Customer Care

• Using TUXANDTAILSNI social media channels;

• Clicking on TUXANDTAILSNI banners, hyperlinks or plugins.

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HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect information in various ways:

1. When you directly give it to us

When you sign up or visit for our site, or when you visit TUXANDTAILSNI, or purchase our products you may choose to voluntarily give us certain information.

2. When you give us permission to obtain from other accounts Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services.  For example, social media. In using social media, you may give us permission to access your information in that social media channel or in other services.  If you’re using TUXANDTAILSNI on your mobile, you can also choose to provide us with location data. 

3. When our systems collect data or information as you use our websites or apps

Whenever you use a website, app, or other Internet service, there’s certain information that is created and recorded automatically by the IT systems necessary to operate that site, app or service.

For example

(a)   when accessing TUXANDTAILSNI, we use “cookies” (a small text file sent by your computer each time you visit our website, unique to your TUXANDTAILSNI account or your browser) For example, we may use cookies to store your language preferences or other TUXANDTAILSNI settings, so you don‘t have to set them up every time you visit TUXANDTAILSNI. 

(b)   The type of device you’re using to access TUXANDTAILSNI and the settings on that device may provide us with information about your device.

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HOW WE USE YOUR INFORMATION

We collect all of this information from you for a number of different purposes. We often need to use lots of different types of information or data in order for TUXANDTAILSNI to work.

This includes:

Ensuring that our site’s content is presented effectively, and to enable you to use the interactive features of our site, for example by providing you with more customised services.

To update you on our latest products, news and special offers

To ensure that our users are genuine and to ensure that we are paid for goods that we despatch

To set up and manage your account, so you can place orders and so we can communicate with you about your orders and your account

To target TUXANDTAILSNI banners and ads to you when you’re on certain other websites (what’s called Digital Marketing Re-targetting)

To create a link to our app in your social media channels – some of our apps may give you the option to post updates to your Facebook wall or other social media channel

To carry out polls, surveys, analysis and research on how our site is being used, customer views, what we could do better etc, - this research may be conducted by TUXANDTAILSNI, or third parties.

To improve TUXANDTAILSNI products and services better TUXANDTAILSNI uses and stores site statistical information and log data, to help it identify potential areas to improve the services we offer.

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HOW WE SHARE THE INFORMATION WE COLLECT

We are aware that you are trusting us with your information but to be able to carry out our business, we work with a number of third parties who are experts in their particular fields.  We are very careful who we share your information with.  The limited instances where we may share your information include:

We share your information internally within the TUXANDTAILSNI Group when required for our business to function: 

We also share your information externally with our core service providers when required:  TUXANDTAILSNI relies on a number of external companies to provide it with key services, products and applications in order to be able to function. 

Each of the external companies we work with has been selected by us for their ability to provide what we need to our required specification, including their ability to handle sensitive data (like your personal information) securely and appropriately.

We may share your information to comply with a legal request: 

TUXANDTAILSNI is required to liaise with a number of regulators and other law enforcement agencies occasionally.  Some of those regulators or agencies may legally require us to share your information with them as a result of some legal process.  If we do come under a legal or regulatory duty to disclose or share your personal data in order to comply with any legal obligation, we will have to share your information (including your personal information) if disclosure is necessary to comply.

We share your information where we believe it’s reasonably necessary to protect TUXANDTAILSNI or our customers: Unfortunately, TUXANDTAILSNI (like other companies) can be the subject of attempted fraudulent or criminal activities, which does sometimes require us to take certain steps to protect both our business and our customers.  We may therefore disclose your information if we have a good faith belief that disclosure is reasonably necessary.

We share your information externally with other partners when we have your consent to do so: TUXANDTAILSNI works with a number of other partners who, whilst not essential for our business to operate, do enhance your experience with TUXANDTAILSNI and your usage of the Services, in our opinion.  This includes our marketing partners and social media partners (like Facebook

We may share your information externally if we are undertaking a corporate transaction.  We are always looking at ways to make our business stronger and better.  We may sometime consider certain corporate transactions. If we were to consider such a transaction, that may involve the transfer of your information solely for the purposes of enabling that transaction or proceeding to be assessed.

We may provide reports containing information about your activities on various pages on our websites to companies hosting TUXANDTAILSNI plugins and similar technologies to help them measure TUXANDTAILSNI generated traffic to their websites. 

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HOW LONG DO WE KEEP YOUR INFORMATION FOR

In general we retain the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or in the case of any contact you may have with our Customer Care team for as long as is necessary.

If it is legally required to meet regulatory requirements, prevent fraud and abuse, resolve disputes, or enforce our Terms and Conditions, we may also be required to retain some of your information for a period of time as required, even should you have closed your account.

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YOUR OPTIONS AND CHOICES

Whilst we try our best to protect you and your data at all times, we’re also committed to providing you with tools to further manage yourself the privacy and security of your information.

You can also contact us by the method above to correct, change, or delete your personal information held by TUXANDTAILSNI within your profile at any time

We are committed to giving you the ability to do all of the following:

You can verify details you have submitted to TUXANDTAILSNI by contacting our Customer Care team, or via the e-mail address or address given below.

You can close your account, also through account settings. If you close your account we will deactivate it and will generally delete closed account information within 30 days of account closure.

You can withdraw or modify your consent to TUXANDTAILSNI’ collection and processing of the information you provide at any time.

You can link or unlink your TUXANDTAILSNI account from an account on another service (e.g., Facebook), you can change your account settings to do so.

You can opt-out of receiving marketing communications from us at any time.This can be done through your account settings, by clicking on the "unsubscribe" link in any email communications which we might send you, or by contacting our Customer Care team. 

You can request a copy of the personal data we hold on our systems about you.  If you wish to do so, please contact our Customer Care team.

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PROTECTING YOUR SECURITY

We try our best to make sure your information is protected.  We use various security features and procedures to try to protect the personal information that you provide and to prevent unauthorised access to that information.  For example:

To protect any data you store on our servers, we monitor at regular intervals our system for any possible attacks.

For security we also offer secure “https” access to the transactional parts of TUXANDTAILSNI.co.uk

All data held on TUXANDTAILSNI is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the TUXANDTAILSNI Services. For extra security for your credit card information, we also don’t keep details of the security code (or CCV number) that you need to input in order to complete an order using your credit card.

To protect any data you store on our servers, we regularly monitor our system for possible vulnerabilities and attacks, as well as carrying out penetration testing of our own on those systems to try to identify possible improvements.  

We will endeavour to do our best to protect your personal data, however, you can also help.  You can help keep your account safe by using a strong password that includes characters other than just letters.  We will also encourage you not to use the same password across all or many of your online accounts. 

Instant messaging, emails, and similar means of communication are not encrypted, we therefore recommend NOT communicating any confidential information through these means.

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OUR DATA PRINCIPLES
 

Everything we do relating to your information is covered by the following data principles:

Your information belongs to you, you should be able to control it, and you should know about everything that we do with your information.

We will only collect, keep, use and share your information either for genuine business purposes or where we’re legally required to do so.

We will be as clear and open as we can with you on what information we collect and how we use it, so you are informed and able to make decisions to control your information.

As long as we have your information, we will keep it up to date and protect it using appropriate security safeguards.

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CONTACTING US

Both the information you provide to us, and the information we collect, is controlled by TUXANDTAILSNI.Co.uk Limited.

We are always keen to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied.

If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the TUXANDTAILSNI, who will be delighted to answer any questions you may have.  You can either contact customer care via the TUXANDTAILSNI.CO.UK website, or, write to us at:

5 NORTHLAND PLACE

DUNGANNON

CO TYRONE

NORTHERN IRELAND

BT71 6AN

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